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FAQ

FAQ

 Where is my order?

  • We provide a shipping confirmation to your email address that provides a tracking number allowing you to follow your order. 

How do I process a return order?

  • For a detailed description of returning orders please visit our return policy page

Do you offer exchanges?

  • Yes, we offer exchanges. For more information please visit our return policy

Are my Shus machine washable? 

  • Yes, our Shus can go in the washing machine on a gentle cycle and air dry/ tumble dry low. 

How do I tell my shoe size?

  • We have a size chart to reference your size. 

Will my Shus stretch ?

  • Yes, they are made with an elastic fabric. 

What material does ShuCru use for insoles?

  •  Our insoles are made of high-quality antimicrobial memory foam.

What are customized orthotics?

  • The orthotic insoles are made of therapeutic quality customized-fit memory foam, for arch support that adapts to your individual foot and gait. So your Shü will recognize you every time you put it on, and give your feet that customized fit they crave, And you can even feel comfortable about the fact that your eco-friendly, recyclable orthotics won’t clog up landfills when you’re ready for a fresh new set. 

How environmentally friendly are your product and the production process?

  • Our materials are ethically sourced, from manufacturers who pay their workers fair wages, provide safe working environments, and use environmentally sound manufacturing processes.

How can I track my order? 

  • We provide a shipping confirmation to your email address that provides a tracking number allowing you to follow your order.

How can I reach support ? 

  • You can reach support via the live chat on the website or by emailing support@shucru.com

 

What forms of payment does ShuCru accept ?

  • We accept all major credit cards and Paypal. 

Do you restock shoes that are sold out?

  • Yes, sign up for our newsletter to check for updates.